Compliment, Concern, Complaint

At Durham CAS we view feedback a valuable source of learning as we strive to provide the highest quality service to children, youth and families. Our feedback and complaint processes provide you with a way to have your voice heard. Durham CAS is committed to ensuring that feedback and the resolution process can be received in an equitable and accessible format. 

Feedback and compliments

If you have a compliment or some feedback on our services that you would like to share, we want to hear from you. Your feedback about what is working well helps us achieve that goal. Please email us at

Concerns and complaints

We have a process in place to ensure accurate recording of complaints through a fair, prompt and confidential process. Your service will not be adversely affected by any complaint.

If you have concerns about a service you received, we want to work with you to resolve them.

Please discuss your concerns with your worker or their supervisor. If you are not satisfied following these discussions, you have several options. 

You can:

Additional information is available from the Ministry of Children, Community and Social Services, in the following brochures: