Feedback

Durham CAS strives to provide the highest quality service to children, youth and families, and we always welcome feedback to help us achieve that goal.

If you have a compliment or some feedback on our services that you would like to share, we want to hear from you. You can always send us a message via our Contact Us page.

If you have concerns about a service you received, we want to work together with you to resolve them. Please discuss your concern with your worker or his/her supervisor. If you are not satisfied following these discussions, then you can file a formal complaint.

Additional information is available from the Ministry of Children, Community and Social Services, in the following brochures:

• Do you want a review of a decision you have received from an Ontario Children’s Aid Society or licensee? Francais
• Do you have a complaint about services you have sought or received from an Ontario Children’s Aid Society? Francais

You can also contact the Ontario Ombudsman at 1-800-263-2841

The following outlines the various options you have for having your concerns reviewed:
(also available to download: Complaint Resolution Process)