Complaint Review Process

Durham CAS strives to provide the highest quality service to families and children.

If you have concerns about our services, we want to work together with you to resolve them. Please discuss your concern with your worker or his/her supervisor. If you are not satisfied following these discussions, then you can file a formal complaint.

To file a formal complaint, please submit your concerns in writing to your worker and/or the supervisor (i.e. a letter addressed to them, please do not submit your concerns via the website).

Additional information is available from the Ministry of Children and Youth Services, in the following brochures: