Accessibility

Durham CAS is committed to providing quality and accessible services to all residents of Durham Region, including those with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005.

Accessibility Plan

Durham CAS AODA Work Plan

AODA Customer Service Policy

Durham CAS provides services to all residents of Durham Region, including those with disabilities. Every effort will be made to ensure the following:

  • Services will be provided in a manner that respects the dignity and independence of people with disabilities.
  • The provision of services to persons with disabilities, and others, will be integrated unless an alternate measure is necessary, whether temporary or permanent, to enable a person with a disability to obtain, use or benefit from the services provided.
  • People with disabilities may use assistive devices, guide animals and/or support persons in the access of services.
  • Notification of planned or unforeseen service disruptions will be posted in the most appropriate manner (e.g. on site, website, media).

Our policy on Accessibility for Ontarians with Disabilities Act.

Other Policies

AODA Customer Service Policy
AODA Integrated Standard Policy
AODA Integrated Standard – Employment Policy
AODA Integrated Standard – Information and Communications Policy
AODA Integrated Standard – Training Policy

Website

This website is compliant with WCAG 2.0 level AA.

Awards

In May 2015, Durham CAS was recognized by the City of Oshawa with the ‘Accessibility Improvement Award’ for improved service or access to persons with disabilities.

We are honoured to have joined other local businesses in receiving this special award recognizing outstanding contributions resulting in greater opportunities for people who live, work or play in Oshawa.

Accessibility Feedback

Durham CAS is committed to providing quality and accessible services to all residents of Durham Region, including those with disabilities. Your feedback is important to us so that we may better assist you in accessing our services. If you have a comment or concern, please feel free to download the form below, or send us a message through the Contact Us section of our website.

Accessibility Feedback Form